LiveAgent HelpDesk Software: Multi-channel Helpdesk

LiveAgent Help Desk Software

LiveAgent is one of the leading multi-channel helpdesk support platforms that cater to the needs of small and medium businesses.

It is a robust support platform that offers essential features such as POP3, contact forms, file sharing, gamification, ticket distribution, and many more. It caters to the need of businesses in the automotive, telecommunication, real estate, marketing, banking, retail, insurance, SaaS, web hosting, HR, and e-commerce industries.

Trial Version

14-day free trial

Pricing Pplans

LiveAgent's pricing plans are simple and transparent. They offer 3 pricing plans to choose from as listed below.

• Ticket: $9 per month, per agent
• Ticket plus Chat: $29 per month, per agent
• All Inclusive: $39 per month, per agent

Features

LiveAgent, a feature-rich helpdesk support platform has more than 175 customer support tools. The various support features offered by LiveAgent includes

• Ticket: Ticket plan includes features like SLA, email ticketing, mobile apps, knowledge base, custom domain, and contact forms.
• Ticket plus Chat: In addition to the features available in Ticket plan, it has live chat, chat reports, visitor monitoring, chat invitation, multi-brand support, and feedback management.
• All-Inclusive: The All-Inclusive plan has features like gamification, advanced social channel, advanced reports, time tracking, audit log, and cloud call center in addition to the features available in the Ticket+chat plan.

Pros

• Easy to set-up and use
• Affordable price
• Has more than 175 support features
• Has a built-in call center

Cons

• Weak reporting
• Has basic customer reporting